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Elements and Performance Criteria

1. Coordinate availability and deployment of resources
   • Monitor and adjust allocation and deployment of resources to meet incident or operational requirements
2. Assist emergency communications centre operators by making incident resourcing decisions prior to the arrival of resources at an incident
3. Maintain coordination and liaison with support services and other agencies to optimise incident resourcing
4. Manage and action external requests and notifications, in accordance with organisational procedures
5. Support emergency communications centre team
   • Allocate, supervise and review shift activities of the team
6. Manage situations that arise during routine and peak periods, including responsibility for assigned personnel
7. Maintain liaison with senior management and on call personnel
8. Maintain rosters, in accordance with level of responsibility
9. Manage shift changes to facilitate effective hand over
10. Monitor welfare and safety of personnel and take appropriate action, as required
11. Manage emergency communications centre facility
    • Maintain physical resources and equipment required for the operations of the centre, in accordance with organisational procedures
12. Implement equipment maintenance processes and procedures
13. Analyse and respond to system faults and equipment failures
14. Collect and analyse data, and prepare reports
    • Monitor completion of incident records by emergency communications centre operators and act to address any identified gaps
15. Collect and maintain statistical data
16. Collate data and prepare reports for senior operational staff and managers
17. Prepare evidence for relevant authorities, organisations or agencies

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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